Provide services in accordance with the contents agreed upon under the contract, guide and support customers to deploy and exploit services.

ECLO is not responsible for cases where the system running on the client's server, the client server is directly or indirectly attacked by any form or cause of the client on the server system.

Ensure smooth operation of the system twenty-four hours a day, seven days a week (except for the cases specified above).

Confidentiality of information on the system is provided to customers, except for cases where it is necessary to perform its obligations as prescribed. This obligation of confidentiality does not apply if there is a request or order of a competent state authority. In this case, ECLO will notify the client of the disclosure of this information.

Promptly resolve customer complaints about service quality and charges, but not later than 20 (twenty) days from the date of receipt of complaints. In case the law changes the time limit for settling the above-mentioned complaints, the two Parties shall comply with the provisions of current law at that time.

Not responsible for compensation for damage to customer data stored at ECLO in case of server system interruption due to force majeure events.

Customer breaches payment obligations under the Contract; or at the request of a competent state agency or in case of Force Majeure as prescribed by law. In this case, ECLO does not need to notify the customer in advance.

The Customer breaches other obligations as stipulated in the Contract and relevant laws. In this case, ECLO will notify the customer (by phone, email or text) before suspending the provision of services.

Have the right to unilaterally terminate this Contract in case the customer breaches the obligations under the Contract that cannot be remedied within 15 (fifteen) working days from the date of the customer's breach; or the remedy is not approved by ECLO. In this case, the client is not entitled to a refund of the fees paid to ECLO.

Where ECLO breaches any obligations in the Contract that interrupts the customer's service and cannot be remedied within 48 working hours from ECLO receives notice of breach from the customer. In this case, ECLO is obliged to compensate 100% of the service value during the interruption of the service, converted according to the current quotation that ECLO is applying.

Customers are solely responsible for managing their own resources, managing their services.

Data management issues: The data management, data manipulation, updating and retrieval of the data system are done by the customer himself and granted management authority. Customers are solely responsible for their own data.

The Customer is responsible for securing remote access to the system provided by ECLO. In case the customer uses or provides a third party with remote access to commit illegal acts, the customer is fully responsible for his/her acts.

Comply with the State's regulations on use of Internet services, industrial property rights, software copyright (if any).

Notify ECLO of the change of customer information (address, billing address, account number...) at least 15 (fifteen) working days before the change.

Full and timely payment of the amounts stated in the Contract.

In case the customer wishes to suspend the use of the service, the customer must notify ECLO in writing at least 15 (fifteen) working days in advance from the intended date of suspension of the service. The period of suspension of service shall not exceed 30 (thirty) working days from the date ECLO receives the customer's notification.

Early termination of the contract: In case ECLO does not breach its obligations in the Contract but the customer unilaterally terminates the Contract before the expiry date, the customer will not be refunded the service fee by ECLO.

If either Party is affected by force majeure events (such as natural disasters, enemy disasters, floods, storms, fires, earthquakes or other natural disasters; or strikes or State intervention; or any other event beyond the control of either Party and cannot be foreseen), shall be entitled to a temporary suspension of performance of its contractual obligations, provided that such affected Party has taken all necessary and possible measures to prevent, limit or remedy the consequences of such event.

The party affected by force majeure events is obliged to notify the other party. In the event of a force majeure event, the Parties are exempt from liability to compensate for damage.

If the force majeure event does not cease within 40 (forty) working days or a longer period of time and continues to affect the performance of the Contract, either Party has the right to unilaterally terminate the Contract and notify the other Party in writing within 10 (ten) working days from the intended date of termination.

When force majeure events terminate, the Parties shall continue to perform the Contract if further performance of the Contract is possible.